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Contact: Bob Gills, CEO, Call Center Careers
1-877-562-8588 or 303-527-1440 ext. 10 CALL CENTERS PLAN FOR GROWTH IN 2001 DESPITE SOFTENING ECONOMY BOULDER - April 3, 2001 - When Call Center Careers surveyed 492 call center professionals to determine what their staffing plans were for the remainder of 2001, an astounding 48% voted that they would be increasing the number of staff in their call center despite the softening of the US economy. In contrast, only 38% voted that they would be reducing headcount and 14% voted that they would neither be expanding or reducing headcount. The results of this survey demonstrate how seriously companies view the importance of providing outstanding customer service. While headcount is being decreased in other departments, call center headcount is rising. "Despite the slowdown in the economy, the results of this survey shows that customer care is a still high priority among North American companies. One sure way to hurt your bottom line is to not invest in customer satisfaction. So in good times or tough times, the customer is still number one, as it should be," said Bob Gills, CEO of Call Center Careers. About Call Center Careers
Call Center Careers is the
leading e-cruiting solutions web site for the call center
industry. Call Center Careers features an extensive resume
database, employer job postings, personal search agents and
career management tools. Headquartered in Boulder, Colorado,
Call Center Careers provides employers with the most
powerful and cost-effective solution for recruiting call
center professionals.
Call Center Careers can be reached at 1-877-562-8588 or by e-mail. ### |