Customer Service Rep 3 (Tech Support) Job
Vacancy has expired
Show me jobs like this one| Job Ref: | 54436C60-AC58-4 | Employer: | Time Warner Cable | Industry: | Cable/Satellite TV | Employment Type: | Full Time | State: | Texas (TX) | City: | San Antonio | Salary: | Salary is Dependent Upon Experience | Post Date: | 03/04/2013 |
Posting Job Title:Customer Service Rep 3 (Tech Support) Requisition #: 143619BR Posting Location: San Antonio, TX, US Area of Interest:Customer Service/Member Services Position Type: Full Time Posting Job Description Time Warner Cable is currently seeking Customer Care Service Rep 3 (Tech Support) for our Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Position Summary: The Technical Support Representative, via telephone, will provide excellent service supporting our customers and their products to make their lives simple and easy. Representatives support all products for Time Warner Cable customers in a high volume call center environment. Hours: 40 hours a week, shifts will vary, must be available to work evenings, weekends, and some holidays. Overtime may be required. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures. **Start Date is 05/20/13** Essential Job Functions: 1. Operates computerized systems to record data, make corrections or complete required follow up. 2. Activates new accounts. Upgrades, downgrades, transfer and reconnects service. Answers basic billing questions (such as nonpays) and will process payments. 3. Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 4. Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products. 5. Requires advanced technical knowledge of the company's products and services. May assess needs and suggest/promote alternative products or services. 6. Sell our services and features to meet defined sales objectives/goals. 7. Applies company technical support policies and procedures to resolve routine issues. 8. Perform other duties as requested. Job Requirements: 1. Knowledge of all functions and related tasks in the area of customer service. 2. Network experience in a centralized repair/troubleshooting/testing environment, or in a dispatch environment that included answering telephones, logging events, providing technical support and repair coordination. 3. Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information. 4. Ability to work independently to resolve customer inquiries, problems, or complaints. 5. Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks. 6. Previous experience working with multiple software applications required. Preferred Qualifications: 1. Computer networking knowledge and terminology including knowledge of Microsoft and MAC Operating Systems at the end user level a plus. 2. Bilingual Preferred - English/Spanish Education and Experience: High School Diploma/Recognized Equivalent or minimum five (5) years of directly related experience required Travel Requirements: No CBTWC 02/08/13 FCC Unit_TWC: 5675 Controlling Establishment ID: 00131 - San Antonio Blue Crest |
Action
Featured jobs |
Featured employers |
How to Land That Customer Service Job
Its called by many titles: Call Center Job, Customer Service Job, Contact Center Job, Help Desk Job, Service Desk Job, Customer Care Job - even Customer Experience Job! And they all involve dealing with people. But you don't get that job unless you prepare for it. So to help you get ready to write that great customer service resume, and to prepare for your customer service interview, click on any of these links. If you want to stand apart from the crowd, be prepared. And then go land that customer service job!
