Customer Service Representative Job
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Show me jobs like this one| Job Ref: | FFED4592-16D7-4 | Employer: | Time Warner Cable | Industry: | Cable/Satellite TV | Employment Type: | Full Time | State: | Wisconsin (WI) | City: | Appleton | Salary: | Salary is Dependent Upon Experience | Post Date: | 03/04/2013 |
Posting Job Title:Customer Service Representative Requisition #: 143725BR Posting Location: Appleton, WI, US Area of Interest:Customer Service/Member Services Position Type: Full Time Posting Job Description Shifts available during the operating hours of the Call Center between the hours of 6:00AM and 11:00PM. Rate of pay for position is $10.00 plus sales incentives and bonuses and shift premium if applicable. Shifts are 8 with an hour lunch and will include working one weekend day. Paid training is 9 weeks, Monday through Friday 8:00AM to 5:00PM, and will begin on Monday, April 8th, 2013. Attendance is mandatory for training. Time Warner Cable operates 365 days a year including holidays. Position Summary: To serve the customers by providing information and solving problems, selling customers a variety of services and placing the sales orders. Essential Functions: Responsible for providing quality service to customers via phone in account maintenance, billing, moderate problem solving and modification. Upgrade, downgrade and reconnect video and HSD service. Answer billing questions, and may process payments, make payment arrangements and balance accounts. Upsell video, HSD, and ancillary services and features to customers. Solve customer billing, video, and HSD problems within Company service policies and guidelines, utilizing approved procedures and basic product information. Operate computerized systems to record data, make corrections or complete required follow up. Perform other duties as assigned. Job Requirements: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customrs or employees of organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Preferred Qualifications: Must be able to work in a fast-paced environment that requires self-motivation and initiative, along with the ability to work as part of a team. Must have the ability to maintain professional customer service skills at all times, including: asking appropriate questions to establish customer needs; establishing rapport w/proper meet and greet techniques; understanding and empathizing with customer issues to defuse potential customer escalations; communicating technical information in clear language; effectively paraphrasing to check for understanding; accurately enter necessary information into the computerized billing system while speaking to customers; and maintaining a positive, enthusiastic demeanor. Must be able to perform basic mathematical calculations, including addition, subtraction, multiplication and division. A working knowledge of PC usage in a windows environment, and internet navigation is required. Must demonstrate proficiency in Company service policies and procedures. Must be able to support all video products and services. Must have in-depth knowledge of customer accounts. Must have the ability to apply judgment in analyzing and resolving problems. Must have the ability to perform job functions with general on routine work and detailed instruction on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures. Bilingual skills are a plus. Education & Experience: The level of education and/or experience needed to successfully accomplish the essential duties of this job. High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience. One to two years of customer contact experience with sales is preferred. Call center experience in a technical service environment is very helpful. CBTWC 03/04/2013 FCC Unit_TWC: 8342 Controlling Establishment ID: 00032 - Appleton |
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How to Land That Customer Service Job
Its called by many titles: Call Center Job, Customer Service Job, Contact Center Job, Help Desk Job, Service Desk Job, Customer Care Job - even Customer Experience Job! And they all involve dealing with people. But you don't get that job unless you prepare for it. So to help you get ready to write that great customer service resume, and to prepare for your customer service interview, click on any of these links. If you want to stand apart from the crowd, be prepared. And then go land that customer service job!
