CenturyLink Center Sales and Service Associate Retention Associates

Please take a moment to watch this video to learn more about this position: 

CenturyLink Call Center Career Video

Job Description:

As a successful Retention Center Sales and Service Associate you will be working in a call center retaining, promoting and selling CenturyLink products and services to residential customers.  In this exciting and fast paced position you will be responsible for the following:

• Perfect the customer experience by providing excellent service on every call!
• Receive inbound calls from CenturyLink residential customers.
• Meet sales objectives by selling CenturyLink products and services.
• Consult with customers to gather information and make recommendations for their communication and entertainment needs.
• Use various computer systems (20 or more)/screens simultaneously to process sales and service orders.
• Build and maintain strong customer rapport.
• Consult, multi-task, and problem solve with the customer.
• Retain customers who call to disconnect or downgrade service through persuasive selling and customer service techniques within established guidelines.
• Identify possible issues experienced by customer, problem solve and expedite concerns.
• Ability to meet retention goals set by department.  

Basic Qualifications:

• 6 months experience in a sales or customer service environment
• Ability to multi-task in a Microsoft Windows environment
• Strong written and verbal communication skills

To be considered for this position, all candidates are required to complete an online assessment (administered immediately post application and may take up to approx 60 min) and Interview. The assessment MUST be taken within 5 days of application. 

Preferred Qualifications:

• Proven success in a commissioned sales environment
• Minimum of 6 months experience in a sales environment
• Call center and sales experience, particularly experience where measurable quotas and goals are achieved!
• Background in internet applications, cellular, and/or satellite technology  

Benefits:

• No Weekends!
• Fantastic Medical, Dental, and Vision, offered after 30 days of employment for you and your family!
• Paid Vacation – 1 week of vacation after 6 months of employment!
• Company prepaid tuition program after 90 days of employment!
• 401K Plan with company match!
• Discounts on CenturyLink Products and Services!
• Casual, yet professional work environment!

Typical Work Hours:

• Current hours of operation are 8am to 7pm. Mon-Fri.
• Hours are based on seniority with new hires typically working 10am to 7pm. Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation. 

Classification:

Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time. 

Training Class: April 8th, 2013   

Wages/Training:

• $10.00/hr during training; $11.00/hr after successfully completing training;
• $12.00/hr after one year of employment!
• Incredible earning potential, based on performance!
• Training will be approximately 9 weeks, M-F, 9a.m.-6p.m. for the first 5 weeks, 10a.m. -7p.m. for the remaining weeks.
• MUST be able to attend entire training without time off! 

Location: 250 East 200 West, Salt Lake City, UT