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Contact: Bob Gills, CEO, Call Center Careers
1-877-562-8588
bgills@bouldervalleypartners.com
FOR IMMEDIATE RELEASE
SURVEY SUGGESTS THAT CALL CENTER JOB SEEKERS VIEW THE CALL CENTER INDUSTRY AS HAVING FEW OPPORTUNITIES FOR CAREER ADVANCEMENT
BOULDER, CO, May 17, 2002 - Call Center Careers recently conducted an online survey of 611 call center job seekers to determine how they viewed the number of opportunities for career advancement in the call center industry. The majority of job seekers (45%) voted that there is a below average number of opportunities for career advancement in the call center industry.
29% of call center job seekers voted that there is an average number of opportunities for career advancement in the call center industry while only 25% voted that there is an above average number of opportunities for career advancement in the call center industry.
Bob Gills, President of Call Center Careers states, "One of the leading causes of job dissatisfaction among call center employees is a lack of career advancement opportunities. Satisfaction can be increased and turnover reduced by developing the professional competencies of the employee, giving them the wherewithal to develop a career within their company and within the industry. Unfortunately, many companies within the call center industry provide neither sufficient training nor a career path for the employee, and that hurts the industry. As a result, call centers are viewed as an industry with few opportunities for career advancement."
Brad Cleveland, President of Incoming Calls Management Institute (ICMI), states, "Call centers require more diverse skills than perhaps any other part of the organization. Customer behavior, information systems technologies, queuing theory, forecasting, statistics, human resources management, training, written and verbal communication skills, reporting, real-time management, and strategy are all an inherent part of the environment. But as these findings suggest, the call center community has a way to go to communicate these opportunities to the job market."
About Call Center Careers
Call Center Careers is an
employment web site where companies can advertise their call
center and customer service job openings, entry-level through
executive management. Call Center Careers features a
searchable database of call center job openings, a searchable
resume database, executive search services and career
management tools. Headquartered in Boulder, Colorado,
Call Center Careers provides call centers with a powerful
and cost-effective solution for recruiting key employees.Call Center Careers can be reached at 1-877-562-8588 or by e-mail.
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