Call Center Industry Resources
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- People Search Services - Background Check US Search is the leader in people search and background checks.
- Contact Center Professionals, Inc. is an independent consulting firm specializing in call center, contact center and help desk management and technology. Find out how an experienced consulting firm can help your organization achieve world-class customer service and support. (www.ContactCenterPro.com).
Directory of employment agencies, job banks, employers & career resources
- Contact Professional Magazine
Contact Professional is the official trade publication of CCNG. Click Here to Subscribe for FREE.
- Call Center Learning Center
An excellent site for call center managers, supervisors and consultants with benchmarking results, leadership and management resources, tutorials, white papers and more.
- Customer Focus, Inc. Provides customer service training and Call Center training programs at client locations with built-in coaching, measurement, and reinforcement for assured results.
- Deliver the Good Customer Service that Customers Demand. Customer Service Point is a resource on improving customer service and related subjects, such as CRM, offers software tests, book reviews, quotes, and articles on customer-services practices and skills.
CallCenterOps.com is your dot com source for resources to help you effectively run your call center operation. We cover Customer issues, Technology, Management, Staffing, Industry Events Calendar, Business Case guidelines, etc., with more content being added daily. Learn from each other on the Forum, check out our Jobs Board, and catch up on your reading through our updated Headlines pages. Be sure to sign up for the free newsletter for a refreshing viewpoint on relevant call center operational issues.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
- EasyIVR Interactive Voice Response IVR Phone Answering Service
Manage your own 800 number IVR and voice broadcasting phone campaigns online. Register for service and download phone lists and wav files from the internet - monitor results with reporting system.
- DSC Predictive Dialer with Customer Relationship Management CTI Software
Database Systems Corp. provides call center software products including predictive dialer, IVR services, ACD systems, CRM software, CTI software, and voice broadcasting systems and service.
CallCenterDepot.com has hundreds of resources and an online catalog of products and services that are ready for purchase. The most diverse Call Center Marketplace on the Internet is complimented with a Help Desk of how-to's, Outsourcing Services, Consulting Services, and the most comprehensive list of Call Center Recruiters available.
- RealMarket Today!
RealMarket Today seeks to accelerate the acceptance of CRM solutions beyond early adopters through education, awareness and example.
The award winning CRM portal and industry resource site features the prestigious Purdue Call Center Benchmark Research under the direction of noted CRM expert, Dr. Jon Anton. Call centers who become members of this Benchmark Research Community may join with contemporaries in teleconferences and webinars to share best practices. Questions on call center or multi-touchpoint CRM benchmarking should be submitted to Dr. Jon Anton's voicemail at 765.494.8357.
supportindustry.com is a valuable resources for IT professionals to gain insight into the support services marketplace. Log-on and get the latest information about tools, technologies, trends, emerging companies and what your customers are looking for. Membership to the site is free and provides access to the Vendor Showcase, Ask the Expert sessions, Industry Research and a weekly e-newsletter
- Customer Service Training TV
Customer Service Training TV offers web-based customer service training movies. Tune in to improve customer service skills and telephone techniques.
- American Teleservices Association
Publications include "Connect," the ATA newsletter and a Buyer's Guide, consumer guidelines and code of ethics; the association also offers seminars and an annual trade show.
- Direct Marketing Association (DMA)
Represents and educates telemarketers, plus other direct marketers including catalog publishers and e-commerce and list/database firms. The group has over 4,100 US and international members, an annual conference and trade show, industry-specific councils and frequent seminars.
- Incoming Call Management Institute (ICMI)
An independent think-tank and provider of educational events on call center management worldwide. ICMI advises organizations ranging from small startups to national governments and multinational corporations and its publications are in use by a wide range of colleges, universities and corporate training programs.
- HDI - The IT Service & Technical Support Community
Provides targeted information about the technologies, tools and trends of the help desk and customer support industry including newsletters, reports and an annual salary survey.
- Customer Care Institute
The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions.
- Call Center Exchange
The Call Center Exchange (CCX), a division of the International Quality & Productivity Center (IQPC), provides educational programs for Call Center executives. IQPC has a rich history of educating and training senior level executives. Since 1973, over 2 million executives at more than 40,000 conferences and seminars have chosen IQPC for their training needs. CCX creates a learning atmosphere like no other by bringing together the best Call Center experts to share their knowledge and experience. Our interactive events are devoted to keeping Call Center executives informed, educated and competitive on all the latest Call Center trends and issues.
CallCenterWorld.com is the premier resource for the Call Center industry, providing FREE 24/7 access to a World of information at your finger-tips! Click on to www.ContactCenterWorld.com for news, articles, events and savings with our member-only service.
- Customer Service Group
Publishes the Customer Service Newsletter, which reports on practical, action-oriented techniques and tactics for improving your customer service operations. Each month in a quick reading format, Customer Service Newsletter shows you what's working in call centers, help desks and service departments around the country.
- Telephone Doctor® - Customer Service Training
Telephone Doctor® offers telephone skills and customer service training products and services. Simply put, we improve the way your organization communicates with your customers.
Free Customer Management resource site featuring articles, research, white papers, books, services directory and specialized fast learning guides for the Customer Service, Call Centre and CRM professional.
- Kramer & Associates
Kramer & Associates is a management consulting firm specializing in e-business, consolidation and re-engineering, technology assessment, and performance improvement for customer contact centers.
STATSearch is a full service executive search firm specializing in the nationwide recruitment and placement of call center management professionals.
http://www.e3consultants.com offers a one way messaging solution to call centers and help desks. As well, they offer consulting services to the customer service industry.
- Acuity Psychometrics
Hiring sales people? Acuity's Personality Predictor measures motivational suitability. Available on-line. Fast, Accurate, easy to use.
- Employee / Criminal Background Check & Pre Employment Screening . EasyBackgrounds.com provides a backgound check and pre-employment screening service to help companies hire qualified honest and employees, which is critical to success.
How to Land That Customer Service Job
Its called by many titles: Call Center Job, Customer Service Job, Contact Center Job, Help Desk Job, Service Desk Job, Customer Care Job - even Customer Experience Job! And they all involve dealing with people. But you don't get that job unless you prepare for it. So to help you get ready to write that great customer service resume, and to prepare for your customer service interview, click on any of these links. If you want to stand apart from the crowd, be prepared. And then go land that customer service job!