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Call Center Employment Calendar 
October
14-15 Call Center Management Las Vegas, NV
14-15 Managing Call Center Operations Boston, MA
14-17 Charting a Course to World Class Contact Center Performance Washington, DC
16-17 Customer Survey Design Workshop Boston, MA
20-22 Designing Effective Customer Satisfaction Questionnaires San Francisco, CA
21-22 Essential Skills for Effective Incoming Call Center Management New Orleans, LA
21-22 Understanding & Applying Today's Call Center Technologies Toronto, Canada
22-23 Knowledge Management training & Certification Washington, DC
28-29 Call Center Workforce Management: Forecasting, Calculating, & Scheduling Dallas, TX
29-31 Customer Communication & Negotiation Skills for IT Professionals New York, NY
30 Absenteeism and Adherence to Schedule Baltimore, MD
30-31 Customer Survey Design Workshop Santa Rosa, CA
November
3-4 Essential Skills for Effective Incoming Call Center Management Las Vegas, NV
4-5 Essential Skills for Effective Incoming Call Center Management Toronto, Canada
6 Effective Call Center Coaching Baltimore, MD
7 Communicating the Value of the Call Center Across the Organization Baltimore, MD
10-11 Essential Skills for Effective Incoming Call Centre Management Sydney, Australia
11-12 Call Center Workforce Management: The Basics And Beyond Las Vegas, NV
11-14 Charting a Course to World Class Contact Center Performance Phoenix, AZ
12-13 Essential Skills for Effective Incoming Call Center Management Baltimore, MD
13-14 Effective Strategic Planning for Senior Call Center Managers Sydney, Australia
17 CRM Strategies Dallas, TX
17-18 Integrating Technology in the Call Center Las Vegas, NV
17-18 Essential Skills for Effective Incoming Call Centre Management Melbourne, Australia
18-19 Essential Skills for Effective Incoming Call Center Management Dallas, TX
18-20 Call Center Metrics, Data Analysis, & Reporting Dallas, TX
20-21 Effective Strategic Planning for Senior Call Center Managers Melbourne, Australia
24-25 Essential Skills for Effective Incoming Call Centre Management Brisbane, Australia
December
1-3 Improving the Effectiveness of Interactive Voice Response (IVR) Las Vegas, NV
2-3 Essential Skills for Effective Incoming Call Center Management Orlando, FL
2-3 Monitoring and Coaching for Improved Call Center Performance Atlanta, GA
2-3 Customer Relationship Management Orlando, FL
3-5 Call Center Manager Certification Training Las Vegas, NV
8-9 Call Center Cost Management and Cost Reduction Greenville, SC
8-9 e-Support Strategies & Alternative Support Methods Orlando, FL
9 Understanding Call Center Dynamics Baltimore, MD
9-10 Understanding & Applying Today's Call Center Technologies San Francisco, CA
9-10 Managing Call Center People Calgary, Canada
10-11 How to Design or Re-Engineer a Call Center Greenville, SC
10-12 Customer Communication & Negotiation Skills for IT Professionals Philadelphia, PA
10-12 Knowledge-Centered Support Workshop Orlando, FL
16-19 Charting a Course to World Class Contact Center Performance Phoenix, AZ
17-19 Customer Communication & Negotiation Skills for IT Professionals Atlanta, GA
Morristown, NJ
January
27-28 Effective Strategic Planning for Senior Call Center Managers Dallas, TX
February
2-4 Knowledge-Centered Support Workshop Austin, TX
3-4 Essential Skills for Effective Incoming Call Centre Management London, England
5-6 Effective Strategic Planning for Senior Call Center Managers London, England
10-11 Customer Relationship Management Calgary, Canada
17-18 Customer Satisfaction Research New York, NY
19-20 Analysis and Interpretation of Customer Satisfaction Data New York, NY
March
1 CRM Strategies Las Vegas, NV
2-4 Call Center Metrics, Data Analysis, & Reporting Las Vegas, NV
4-5 Customer Survey Design Workshop Denver, CO
8-9 Call Center Cost Management and Cost Reduction Dallas, TX
10-11 How to Design or Re-Engineer a Call Center Dallas, TX
10-12 Knowledge-Centered Support Workshop Colorado Springs, CO
15-16 Call Center Management Greenville, SC
17-18 Integrating Technology in the Call Center Greenville, SC
17-18 Certified Knowledge Management Orlando, FL
17-19 Call Center Manager Certification Training Chicago, IL
23-25 Designing Effective Questionnaires Los Angeles, CA
April
14-16 Call Center Manager Certification Training Washington, DC
28-30 Call Center Manager Certification Training Dallas, TX
May
13-14 Certified Knowledge Management New York, NY
17-18 Customer Survey Design Workshop Milwaukee,WI

Calendar copyright © 2003-2004 Resource Center for Customer Service Professionals
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visit http://www.the-resource-center.com/programs/programs.htm