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CALL CENTER JOB SEEKERS VOTE THAT RECOGNITION FOR HARD WORK IS NEARLY AS IMPORTANT AS PAY
BOULDER - February 7, 2001 - When CallCenterCareers.com surveyed 1,007 call center job seekers to determine what would make their current job more satisfying, job seekers voted that recognition for hard work (29%) is nearly as important to them as receiving better pay (32%).
This finding suggests that one of the keys to reducing high employee turnover within call centers is to give employees more recognition and praise for the hard work they perform.
"In an industry that is known for its high employee turnover, it is interesting to note that simple things like recognizing employees for a job well done can be such a powerful motivational tool", said Bob Gills, CEO of CallCenterCareers.com. "This points back to the notion that people like to work for companies that make them feel good about themselves and that feeling good about yourself and your job is as important as money."
The survey also found that call center job seekers would be more satisfied with their current job if there were more in-house opportunities for promotion (19%) and a better work environment (12%). Only 6% of call center job seekers voted for more training.
About Call Center Careers
Call Center Careers is the
leading e-recruiting solutions web site for the call center
industry. CallCenterCareers.com features an extensive resume
database, employer job postings, personal search agents and
career management tools. Headquartered in Boulder, Colorado,
CallCentercareers.com provides employers with the most
powerful and cost-effective solution for recruiting call
center professionals.
CallCenterCareers.com can be reached at 1-877-562-8588.
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