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Contact: Bob Gills, CEO, Call Center Careers
1-877-562-8588 or 303-527-1440 ext. 10

CALL CENTER JOB SEEKERS VOTE THAT LEARNING NEW SKILLS WILL MAKE THEIR JOB MORE ENJOYABLE

BOULDER - May 7, 2001 - When Call Center Careers surveyed 480 call center job seekers to determine what would make their current job more enjoyable, the majority (37.3%) voted that they wanted more opportunities to learn new skills. In contrast, 17.3% voted that they wanted to be more involved in the decision making process, 16.7% voted for a more flexible work schedule, 15.2% voted for more motivational tools such as contests, bonuses and awards, and 13.5% voted for better sharing of information by management. 

The results of this survey demonstrate how seriously call center employees want to learn new skills. Learning new skills can help an employee feel that they are improving themselves and advancing their career. In an industry where employees view their job as only a job and not a career, teaching your employees new skills can increase both retention and loyalty while also improving the performance of your employees and preparing them to advance within your organization.

"People want to be good at what they do. When they are good at what they do, they feel good about themselves. This is reflected in the quality of their work, and most of their work is customer contact. Quality customer contacts mean satisfied customers - which is what CRM is all about", said Bob Gills, CEO of Call Center Careers.

About Call Center Careers 
Call Center Careers is the leading e-cruiting solutions web site for the call center industry. Call Center Careers features an extensive resume database, employer job postings, personal search agents and career management tools. Headquartered in Boulder, Colorado, Call Center Careers provides employers with the most powerful and cost-effective solution for recruiting call center professionals. 

Call Center Careers can be reached at 1-877-562-8588.

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