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Hilton Grand Vacations
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Verizon Wireless
1-877-562-8588 or 303-527-1440 ext. 10
bgills@bouldervalleypartners.com
FOR IMMEDIATE RELEASE
SURVEY SUGGESTS LACK OF PROMOTIONAL OPPORTUNITIES AND UNFAIR PAY ARE LEADING SOURCES OF JOB DISSATISFACTION AMONG CALL CENTER EMPLOYEES
BOULDER, January 14, 2002 - In a survey conducted by Call Center Careers, 1,000 call center job seekers were polled to determine what they disliked most about their most recent job. The leading responses were a lack of promotional opportunities (26.4 %) and a feeling of being unfairly paid for the work they perform (24.2%).
"As the call center environment continues to become more complex, a lot of organizations are going to have to do some serious soul-searching on pay and benefits," says Brad Cleveland, president of Incoming Calls Management Institute (ICMI), Annapolis, Md. "As this study underscores, developing career paths that reflect the importance of these positions remains a significant opportunity for many companies."
Other sources of job dissatisfaction include employees feeling they are not recognized for their hard work (20.4%), employees feeling bored and unchallenged by their job (17.8%), and employees feeling they have not received enough training to perform their job well (11.2%).
About Call Center Careers
Call Center Careers
is an employment web site where companies can advertise their call
center and customer service job openings, entry-level through executive
management. Call Center Careers features a searchable database of
call center job openings, a searchable resume database, executive
search services and career management tools. Headquartered in Boulder,
Colorado, Call Center Careers provides call centers with a powerful
and cost-effective solution for recruiting key employees.
Call Center Careers can be reached at 1-877-562-8588 or by e-mail.
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